Frequently asked questions

Which files can I upload?

Binary PLY files up to 10 MB each, as exported by aligner planning software and intraoral scanners. See Uploading steps.

My planning software names files with dates and times. Will that work?

Yes. In Upload steps, choose In file-name order, starting from a number and start at 0. The files are numbered in order for each jaw.

Can a patient see other patients' treatments?

No. A link opens exactly one treatment, and every clinic works in its own separate space.

A patient lost the link. What should I do?

Open Sharing → Share links and copy the link again, or create a new one. If the link was forwarded to someone who should not see it, revoke it and create a new link.

Can I send a treatment to another dentist?

Yes — create a separate link for your colleague with its own label, so you can see their views separately and revoke it independently.

Who can see which patient?

Dentists see their own patients; administrators, managers and assistants see all patients of the clinic. See Team and roles.

Can I use my clinic's own domain?

Yes. See Your own domain.

How do I get all my data out?

Settings → Export my data downloads a complete archive of your clinic, including every uploaded model.

Where do I get help?

Write to support@dentify3d.com.